"Our uniqueness     
is knowing yours"
 
   
 
 
 


Frequent Asked Questions

We take great pride in providing our customers with world-class service. If you have any questions or issues, we want to ensure that you get the service you need.

 

  1. What is Cardox's business function?

  2. Is Cardox the same as other silo cleaning or rock excavation contractor?

  3. Does Cardox sell or manufacture any equipment?

  4. If I would like to evaluate or purchase equipment for my project, can Cardox help?

  5. Why does Cardox often recommend SiloWhip or Cardox as equipment used for projects?

  6. I don't have the people or equipment to do the job, how can Cardox help me?

  7. If I provide my own contractor or manpower, how can Cardox work with them?

  8. If I buy or have existing equipment, can I engage Cardox's services?

  9. If I purchase equipment directly from the manufacturers or distributor, can I still engage Cardox?

  10. I have a project requirement, what's next?

  11. Why is a site visit important?

  12. If you had done a site visit previously, do you need to conduct it again?

  13. Do I have to pay for Cardox to conduct a site visit?

  14. What is the advantage to me by engaging Cardox?

  15. If I have more questions, where can I get them answered?

 


 

What is Cardox's business function?

Cardox focuses on providing our clients with the necessary service, skill or knowledge to perform Silo Cleaning & Silo Blockage Clearing / Unclogging, Build-up & Blockage Clearing / Unclogging for Kilns and Non-explosive Rock Excavation in Civil works with the use of Silo Whips and/or Cardox by applying our expertise, consulting or training methods.

Is Cardox the same as other silo cleaning or rock excavation contractor?

Certainly not. While Cardox's consultants have performed various projects in the past, our goal is to empower you - our Client, to be least dependant on third party contractors by ensuring that you can rely on us for our ad-hoc or turnkey services. We integrate into your team and address your concerns as our own.

Does Cardox sell or manufacture any equipment?

Yes. Cardox is the ORIGINAL manufacturer of the Cardox System and SiloWhip System - which is the most powerful whip in the world.

If I would like to evaluate or purchase equipment for my project, can Cardox help?

Yes. Cardox consist of consultants who have more than 10 years of experience in Silo Cleaning and Rock Excavation. Our consultants have worked for reputable companies who either manufacture such equipment or are specialized in this field of work. We have the ability to study your requirement and provide a non-biased recommendation of the equipment you need based on its ability, costs and benefits.

Why does Cardox often recommend SiloWhip or Cardox as equipment used for projects?

Cardox often recommends the SiloWhip System or Cardox System because of its proven record in safety and capability. Cardox ranks safety as its number one priority and our consultants have more than 10 years experience in handling these equipment to perform various projects for clients around the world with zero accident rate. However, we are not exclusive to just recommending the SiloWhip System or Cardox System. Our consultants are also exposed to the industry's leading range of equipment.

I don't have the people or equipment to do the job, how can Cardox help me?

Cardox can perform the task for you as a turnkey service. We work with a number of qualified contractors all over the world and our consultant will be on-site to project manage your job to ensure commitment, competence and most of all, safety.

If I provide my own contractor or manpower, how can Cardox work with them?

Cardox consultants work as if they are your own employees. Our consultants are team players and have no problems working with others in achieving a common goal. We are able to work with your resources by letting them focus on what they do best. Cardox consultants will oversee other essential activities such as project management, risk assessment, safety, training, etc.

If I buy or have existing equipment, can I engage Cardox's services?

Yes. Cardox can provide our clients with our consultants on an ad hoc basis. We are here to minimize your dependability on equipment manufacturers and costly contractors. You only pay for our consultant to get the job done.

If I purchase equipment directly from the manufacturer or distributor, can I still engage Cardox?

Certainly. Cardox advocates that you buy your own equipment. However, you may wish to consult us and review your purchasing needs before committing your order. Our consultants are fully capable of studying your requirements so as to provide you with an unbiased recommendation. After you receive your equipment, you can engage Cardox for either services, consultancy or training needs.

I have a project requirement, what's next?

Once you contact Cardox via email ([email protected]), a consultant will respond to you within 12 hours. Depending on your requirement, we will advise you on how we can proceed to conduct a site visit. Please provide us with as much information as you can in your email.

Why is a site visit important?

A site visit is the most important step to assess your actual requirements. A complete site study by our consultant will enable both you and us to establish the problem and proposed solution clearly and professionally. A site visit generally takes 1 full day for each location. Cardox will not undertake a job without conducting a site visit.

If you had done a site visit previously, do you need to conduct it again?

Yes. A site visit is essential for every new project as all projects have unique situations.

Do I have to pay for Cardox to conduct a site visit?

Depending on your location or circumstances, this may be waived. Our site visit is comprehensive. Our consultants are on-hand to review, discuss and recommend options and suggestions with your management and engineers. All of Cardox's consultants are technically and operationally competent in their assessment. What you won't get is a salesman - Instead, you get honest answers that help you make better decisions. All you need to do is to provision for the costs incurred for our transportation (air, land or sea), lodging and a nominal processing fee. Payment has to be received via Bank Telegraphic Transfer (TT) before we can commit a consultant for the site visit.

What is the advantage to me by engaging Cardox?

When you engage Cardox, you are immediately assured of safety, responsibility, commitment, passion and professionalism. Cardox can help your organization save hundreds of thousands of dollars you spend regularly on silo cleaning, build-up and rock excavation projects. Cardox's aim is to ensure that you can focus your time and money on your main business activities. Cardox can equip your organization with the necessary skill and domain knowledge to ensure that you can handle your projects with confidence, flexibility and safety. What is your advantage? - Peace of mind.

If I have more questions, where can I get them answered?

You are most welcome to email us your questions to [email protected]. A consultant will respond to you within 12 hours.


The Cardox System is both versatile and safe for silo cleaning, clearing of build-up, blockages and rock excavation. It has been proven to many as the most EFFICIENT, RELIABLE and COST EFFECTIVE method used today.

The SiloWhip System is the MOST POWERFUL silo whip in the world. Although it is purposely build to take on the hardened build-up commonly found in cement and clinker silos, it is GENTLE enough to clean out other materials.


Contact us today, to find out how we can help you with our complete range of products, services and solutions to tackle your problems.

With a presence in over 40 countries worldwide, we're closer to you.

 

 

 

 
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